Refund Policy

1. General Policy

All sales on Salag are considered final. Because our subscriptions provide immediate access to digital tools, AI-powered features, and Pro capabilities upon activation, we do not offer refunds as a general practice.

This policy is consistent with the nature of software-as-a-service (SaaS) products where the core value, tool access and AI-assisted outputs, is delivered at the moment of subscription.

2. Subscription Plans

Salag currently offers the following paid subscription tiers:

• Pro Plan: Monthly or annual subscription with access to all Pro tools, higher usage limits, and advanced features.
• Studio Plan: Enhanced subscription with team-level capacity, higher limits, and priority access to new tools.

Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date. It is your responsibility to cancel your subscription before renewal if you no longer wish to continue.

Cancellation stops future charges but does not entitle you to a refund for the current billing period already paid.

3. Eligible Refund Circumstances

While our general policy is non-refundable, we review refund requests on a case-by-case basis. The following circumstances may be considered eligible for a refund or account credit:

3.1 Billing Errors

• You were charged more than the stated subscription price.
• You were billed for a plan you did not select or activate.
• A duplicate charge occurred for the same billing period.

3.2 Service Unavailability

• Salag experienced a verified, extended platform outage of more than 72 consecutive hours during your active billing period.
• Your account was inaccessible due to a confirmed error on our side, and you were unable to use the service you paid for.

3.3 Renewal Without Notice

• Your subscription renewed without a prior renewal reminder being sent, and you request a refund within 48 hours of the renewal charge.

4. Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

• You changed your mind after subscribing.
• You did not use the service during the billing period.
• You were unaware of the auto-renewal policy that was disclosed at the time of purchase.
• You encountered limitations of the Free plan and upgraded expecting features beyond what is described on our pricing page.
• Your account was suspended or terminated due to a violation of our Terms of Service, including account sharing, abuse, or fraud.
• You experienced dissatisfaction with AI-generated outputs, as these are advisory tools and not guaranteed outcomes.
• You are requesting a refund for a billing period that ended more than 30 days ago.
• Partial refunds for unused days within an active billing cycle are not available.

5. How to Request a Refund

To submit a refund request, contact us at the email address below within 30 days of the charge in question. Requests submitted after this window will not be considered.

Your request must include:

• The email address associated with your Salag account.
• The date of the charge and the amount billed.
• A clear description of the issue and the reason for your request.
• Any supporting documentation, such as screenshots or payment receipts, if applicable.

6. Refund Processing

Once we receive your request, we will review it and respond within 5 to 10 business days. If your request is approved:

• Refunds are issued to the original payment method used at the time of purchase.
• Processing time after approval may take an additional 5 to 10 business days depending on your payment provider or bank.
• In some cases, we may offer an account credit in lieu of a monetary refund. If offered, the credit will be applied to your next billing cycle.

We are not responsible for delays caused by payment processors, financial institutions, or intermediaries.

7. Chargebacks and Disputes

We ask that you contact us directly at support@salag.ph before initiating a chargeback with your bank or payment provider. We can resolve most billing issues faster than a formal dispute process.

Initiating a chargeback without first contacting us may result in immediate account suspension while the dispute is under review. If a chargeback is ruled in our favor, access to your account will not be restored.

8. Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing cycle. You will retain access to your paid plan features until the cycle ends.

Cancellation does not automatically trigger a refund. If you have a billing concern alongside your cancellation, please contact us as described in Section 5.

To cancel, go to your account dashboard and select Manage Subscription, or reach out to us at support@salag.ph for assistance.

9. Consumer Rights Under Philippine Law

This policy does not limit any rights you may have under the Consumer Act of the Philippines (Republic Act No. 7394) or other applicable consumer protection laws. If you believe you have been charged unfairly or in violation of applicable law, you may raise your concern with the Department of Trade and Industry (DTI) of the Philippines.

Nothing in this policy is intended to waive or override statutory rights you are entitled to under Philippine law.

10. Changes to This Policy

We may update this Refund Policy from time to time. When changes are made:

• The "Last updated" date at the top of this page will be revised.
• For material changes, registered users will be notified via email or an in-app notice.
• Continued use of Salag after changes are published constitutes acceptance of the updated policy.

11. Contact Us

For refund requests, billing inquiries, or questions about this policy, please contact us at: